[titchyyyy]

Meh.

It depends on the representative. I've had a few times where the representative will send for an 'investigation' but I believe sometimes it is just hearsay and they're just saying that to delay things or they can't be bothered to deal with things. It's never been investigated for me personally, despite them saying they will do it.

I've had a representative tell me they can't help me other than for me to return the item for a full refund and there is no option for replacement or refund - only for 10 minutes later, a new representative to create a replacement for me or issue an advanced refund.