[H3RR3S]

UPDATE: Here is the e-mail they sent me after the phone call (I translated it fast with google translate)

Spoiler:

Since you indicate that the package is not delivered, I contacted Bpost to carry out an investigation into the location of your package.

A study can take 2 to 3 days.

I will keep you informed of the investigation.

If you have not received the shipment on February 13, 2019, you can inform us.

When you contact us, I can immediately arrange a refund for you.

If we do not have any further information about the location of your package by that time, we will grant your request if possible.