[db8803]

In a nutshell, yes.

They keep record of every return, transaction, conversation, email transmitted and so forth.

I can imagine that. But I mean, they scan the ASIN of the item, which is the same for the hole batch  of same items, you can see the ASIN of the item if you open your  Invoice for the order. But do they actually keep track of the serial numbers? For some items probably they do, but I think you should see it in your order summery, as when you order a phone you see the IMEI listed in the order.

Internally, they do keep record of every dispatched Item and everything associated with It.

Whether they utilize the Information accordingly, Is a different story. At times they're Inundated with claims, and simply do not have the manpower to handle the Influx of requests.

Does this mean, that if I take out the SSD from it's box without breaking any seals and the packaging looks untouched. After that I return it to Amazon. And they sell it to another person. When he claims that he got empty box or maybe something else inside the original box of the SSD, they can connect this particular SSD with me? This sounds very unlikely. I have worked in Amazon before and I know for a fact, that when they receive items from the manufacturer and they put them in their system, they don't scan the serial numbers, only the ASIN. Except for some items for which they are required to scan the SN. Maybe I am wrong, but i'd like to think i am right hah