[mothered]

"We recently reviewed your account for order activity details. Your order history shows that you have received a high number of refunds for items that were missing from your orders.

We know that occasional problems with orders are expected in the normal course of business. In these instances, a refund or replacement may be issued"

THIS WHAT I GOT IN THE EMAIL. THE THING IS, I HAVE ONLY DONE TWO SE'S IN 45 ORDERS, SO WHY DID I RECEIVE THIS EMAIL?

What was the timing of the SEs?

That Is, did you allow a sufficient gap between each one, or were they done within a few days apart? Also, was It a smooth SE, or did an Investigation take place for both?

Thanks for your reply. I had 13 orders in between. The first one was smooth and the second one (the AirPods) an investigation started. Happy new year btw

I'm trying to establish this part of their email:

Your order history shows that you have received a high number of refunds

How many refunds In total on the account- both SEing and legit?
You too, have a great start to 2019.