[mothered]

the idea being a member of staff just picked up the wrong item and put it in the box which happens multiply times a day for real in this type of environment genuine mistakes

Exactly this.

Warehouse storemen makes errors all the time, and It simply comes down to that when using the wrong Item received method. I've worked In warehousing and believe me, there's errors every single day.

so true i work for superdrug warehouse lol. i make few mistakes every few days. shit happens, got to meet the bloody targets

Yes, I understand exactly what you're saying.

When It's a busy warehouse environment and you need to pick ex-amount of orders In a given time frame, errors are a lot more likely to happen.