[Mangoe]

Hello, I’m new to the community here and I’m not quite sure how everything works yet, but I’m excited to get involved!
I’m posting because I was unsuccessful in a phone call in order to refund a package shipped with Amazon Logistics. They took a picture of my front porch and denied me a refund even when I said it was the wrong house. I have refunded on several (now closed) accounts and it has never been this difficult. I made the biggest damn sob story you’ve ever seen and all I got was feigned sympathy from the outsourced CS rep along with 5-6 holds over a 40 minute phone call. She did, however, offer to forward me to an ACCOUNT SPECIALIST so I could try and get it worked out to get a refund and I declined because I was scared of an investigation. I recently made another order I was looking to refund but somehow it’s still Amazon Logistics. I hate it.
Very sorry for the wall of text, just don’t know what to do with this shipper. And I know you can disable photo on delivery but you also need to contact an account specialist and I’m worried they leave notes and open investigations on accounts. This one I’ve been using has been clean and free of refunds. I’d really appreciate any and all help with this, and if refunding services are still a think please contact me.