[mothered]

Why does every other company replace/refund Items when boxing?

Sorry I was only using Apple as an example as it was the subject of the thread. I was speaking in general , I would’ve thought the company could easily say they are not liable for any issues with your package reaching them in one piece. Should something happen to your parcel, you should take up your complaint with the courier, seeing as your parcel was stolen in transit ie before it ever reached the company.  Why is this not the case?

The company and carrier Is Immaterial.

It's manipulating the person on the other end that's of relevance. Read my post to get a better understanding on what truly defines social engineering.
Back on-topic.