[mothered]

The mail :

Hello,

A check of your order 1030105054713482 has shown that all items have been sent correctly.

We are therefore unable to provide a refund unless you can prove that the items did not arrive.

Thank you for your understanding.

We have also disabled your Zalando account.

If you wish to reactivate this account, I invite you to provide us with a valid ID.

The email Is very vague, poorly written and their decision to disable your account prior to giving you the opportunity to comply with their request, Is appalling.

Contact them and ask the following.

* What type of proof do you require?
* On what grounds was my account disabled?
* Why was It disabled prior to allowing the opportunity to comply with your request?

In my view and evidently so, their accounts/administrative department needs a serious overhaul.