[Jack6688]

Hi, I tried to SE with Zalando saying that I've not received some of the articles.

After that, they sent me an email, telling that I have to prove that I did not received these items.
They also blocked my account, saying that I need to send a copy of my identity car.d to unblock it.

What can I do ??

- Say that I can't prove that I don't receveid them and insist ?
- Say that they were in the package but with the lot of other items I did not see'n it, and ask them to send it back.
- Just not respond and send it back to them with the return form included in the package

Thanks.