[Dp110096]

I’ve gone through about 3 different identities using all different variations of a serial number to try to get a pair of QC35s. First the guy wanted to charge me for a replacement. That was an instant no. Then I get 2 other people and they both just say the same exact things. I try to get them to do an advanced replacement, but they make it like that’s against their policy or something. No matter how much I keep repeating that I can’t do a regular replacement process, they just keep telling me that’s the only way. Eventually they just say okay we can’t help you. Your case has been noted and you can come back when you decide to ship it. It’s like an hour long process to go through, so it gets pretty tedious. Should I just keep trying until I get lucky with a nice rep? Or is Bose just a waste of time at this point?