[toonblue]

Clever thinking with this:

Recording software

Much to my surprise, they actually waived their requirement (procedure) to send the defective Item. This demonstrates that there are no hard and fast rules with the terms of a given company.

A job well done.

It's a very niche company who don't expect to be SE'd. I think soon I'd like to find more companies who are similar in this regard. I know @Thom9 wants to try Elgato.