[AllWrappedUp]

I've just reread the methods, and It's probably also worth mentioning the "partial refund" method.

Also, the acronym of "DNA" Is commonly used around the forums, hence adding that to the "Item never arrived" section may be helpful.

I will update whenever I get to my PC, thanks for the recommendations.

You're welcome.

Thanks also for taking them on board.

Anytime, updated with the changes you listed.