[AllWrappedUp]

I've a couple of points to add to @"JoshOG"'s already great post.

1. Ensure your item is always fulfilled and sold by Amazon. You can screw over the little guy here and sometimes Amazon won't actually provide support they'll ask you to take it up with the seller.

2. I've a point to add to manipulation of the Amazon operatives - A method I've found works is to say that you already went out and bought another for X's birthday and you just want your money back for rent etc

Thanks for your input Toon