[mothered]

They did offer a replacement, however they insisted on giving a return label for me to send mine back, get it inspected then send the replacement one to me.

My method was through opening a case via Logitech's site (after registering my product) then calling them. My story was based on an eSport player (also a student) who is dependent on tournament winnings and has a tournament this week coming up.

They offered me two possible pathways I could take. Send them the proof of purchase in which when verified they would refund me the amount via MoneyGram. The other way was the typical return replacement procedure.

PS: I'm more than happy to share more of my experience so if you have any questions, let me know.

Well, I used this method (eplayer and tournament up-head and very worried for this) and it went smooth, provide the valid Pictures with SN/PNs. They didn't told me to send the item back and issue the replacement. I am from ASIA. This whole process take ~2 week due to slow responses.

Will be trying again with the same s/n this week. Will update the post.

Please reply the moment the latest developments come to hand.