[Tibo inc]

Have you actually purchased the Item?

No, was trying to SE it amazon receipt, faulty etc.

See If you can locate a video on YouTube, that's consistent to your Issue (or comes close).

If so, download It, change the title, re-up and send them the link.

If this isnt possible, then send a corrupted file. You have to act like you are complying with their policies and dont get annoyed. Tell them that you arent that good with computers but the video is playing on you pc so it must be a problem at their end.