[Tibo inc]

Tbf the one ages used on SteelSeries was simply "I will send it off ASAP with first class postage"

3 days later I got the reply "We seem to believe your package was lost in the post"

And about 5 minutes later I received a $160 voucher for the online store, baring in mind the product I was SEing was $159.99, they just sent me the equivalent.

Hope all works out for you OP!

CD.

Did you provide tracking info or anything like that?

Honestly, none at all, I simply said first class so expected in 1 day, as it was 3 says, I think they clicked on that it wasn't arriving, although I have seen companies say "We've received your package earlier today" when nothing was sent, I just think they trust the customer as for customer satisfaction they kinda need to and if this was actually the case and it did get lost in the post, what can the customer do about it? Nothing, so I think companies normally go along with it.

Let me know how it goes.

What method did you use for your SE? Was it the item is not working?