[mothered]

Thought about the broken glass one too, but feel they may say 'contact amazon/nordstrom/ etc

The broken glass does work- It depends on the rep you're dealing with.

Some will simply accept It, whilst others will redirect you and request similar to what you've mentioned above. With boxing, there's only one option and that Is to (seemingly) send It back. If your SE Is executed effectively, It will be successful.