[mothered]

Naturally UPS (or any carrier) will mark It as delivered. Even under legit circumstances, most carriers are unwilling to admit fault, particularly the driver.

An Investigation Is part of company protocol, so you'll need to comply with their request.

Right, but won’t the same result happen since there has already been a previous investigation?

They're opening another Investigation for a reason.

If the same result Is expected (from their end), then the matter Is conclusive. They wouldn't waste their time opening a new one.