[karoloydi]

This is a complaint from a case where the GPU was sent to someone with another card in the box for real. He actually got his card replaced and got $100 voucher as well. Maybe it will help you:

"Hello,

I already spoke with a customer service agent yesterday, so this issue should be on file. I've already packaged the item for return and have dropped it off with UPS. However, I still have some concerns.

First of all, the return label I received via email was marked for ground shipping, which is a rather disappointing considering I chose 2-day shipping for the initial shipment. I was told the replacement won't be shipped until the returns department receives my original item and gets a chance to process it. Factoring in the delivery time for the replacement, that means I'll get my product a week or more later than what I originally expected at checkout. Furthermore, since I commute by bus, getting down to both the Amazon Locker and the UPS Store took a good deal of time, which is precious resource for me on weekday evenings.

Secondly, I've been left to ponder how the improper item found its way into the correct product box. These seem to be the two most likely cases:

(1) Another Amazon member purchased this exact item, removed the valuable item from the box, kept it, replaced it with the cheap incorrect one, and returned the product box with the incorrect item to Amazon. The returns department then didn't realize this switch had been made and went on to sell me this item as if it were brand new (which would be alarming even if the correct product were in the box).
(2) Someone in Amazon's packaging/shipping department replaced the items, looking to make a profit or keep the item for himself/herself.

Neither of these two scenarios reflect kindly on Amazon's quality control. This being the case, I'm hesitant to make expensive purchases from Amazon in the future. Paying for a $700+ GPU and receiving a $30 GPU in its place isn't something I take lightly. I've also spread this story among my friends and through online forums; many were shocked.

Having explained my concerns, I'd like to propose some possible actions which I feel would compensate for this negative experience and would restore my trust in and opinion of Amazon:

(a) Award me $150 in Amazon credit
(b) Award me $100 in Amazon credit and promote my replacement to Next-Day Air shipping

Should such actions be taken, I would certainly be reassured of Amazon's quality as a retailer that truly cares about it's customers. I would also be sure to share with my friends how well Amazon's customer service handled this unfortunate incident.

Thank you for your time. "