[mothered]

It was successful, already got the items!

Good to read.

This clearly demonstrates that "everyone" can be SEd. It's all about exploiting the human firewall, rather than targeting the company per se. As a matter of Interest, what ultimately led to the successful outcome?

Gotta get lucky to get the right rep willing to help

You SE the rep to help you, to the point of him/her not even realizing the nature of their actions.