[eichorst]

If the Item (example, Ram) Is used for the empty box method, there's no need to add dry Ice- It weighs next to nothing, hence will not register a notable weight during transit. Alternatively, you can do a partial refund by ordering a few Items and advise that the Item In question was missing.

Yes, smaller items are easier to work with, but what about larger items, like gpus, etc? Not arrived is easier for those, but could require signature in many instances, thus warranting a return, and then proper boxing is in order...

An Investigation Is part of company protocol based on the account's holders circumstances at the time.

What I meant is if the target is pushing the responsibility back to the shipper (ups/fdx, etc) and advising that you as the sender should open a case with the shipper and do an insurance claim, and they can't release a replacement until the defective item is in their hands...? There is not much SE you can do here, unless the target has provided the shipping label and it becomes their responsibility as well, because say - if you had a choice, you would've picked a different carrier, than the one the target had used... or something like this.