[Byakuya Kuchiki]

Hi there,

Was wondering what is the best way to claim a refund for a parcel getting delivered by royal mail 24 tracked?

I can't use the empty box method as they personally make the package up to my request. However I was thinking it did not arrive and put a different name on the signature and claim someone else signed for it and it wasn't me.

The parcel is around 1.5kg, and is fully tracked till delivered so I'm not entirely sure what my options are.

Yes if you have a friend sign for you, that will work well.  I am not familiar with royal mail 24's policies. Are they more strict in terms of package loses?

Royal Mail 24 is a tracked service with additional extras.

It is only tracked once delivered, anywhere up to that point won't show any information. If you don't answer your door the postman will either scan and leave it, showing delivered, or return it to the depot and scan it and it will show awaiting collection.

You can add signed for onto it as an extra option.

The issue is the price of shipping is cheap but the company can't claim compensation from RM. It means you may have a fight on your hands, especially if it shows delivered.

They would want it back tracked. I was thinking of going along the lines of it did not arrive and sign with a made up name