[Jordyn]

Hi.

Okay so Logitech support asked me to send them a video of the keyboard showing the issue, the details of the product incl. the S/N, the complete product with all its parts and a handwritten note with my case number.
They want me to upload it to YouTube or Google Drive.

At first I thought of using my friend's G613 for the video but remembered he doesn't have a G613 and that I don't have friends so now I'm kinda stuck.
I was going to try to use the "corrupt file" method but I highly doubt it's going to work since they want me to upload the video to YouTube.
Maybe I should create another account and send in another ticket and hope for the best?

If anyone has an idea I'll gladly listen to it.

Cheers.

Are you sure you're talking with Logitech support? That doesn't sound like them asking for you to upload a video. Otherwise, I would personally just say that, your internet isn't capable of uploading a video or, the internet is slow and unable to provide a video unfortunately.

I am fairly certain I'm talking to Logitech since the email came from customercare@logitech.com.
If I tell them my internet is too slow I feel like they're going to ask to go to a friend's house and upload it there instead?