[mothered]

Can you please link me their new policies?

These are their current terms. Cannot say/determine whether any (or part thereof) have changed, hence simply work with what's documented.
https://www.logitech.com/en-us/footer/terms-of-use

they haven´t responded me in a week , are you doing e-mail , live chat or calling them?

For future reference, don't wait an entire week or more for a response. This applies to all entities.

If you haven't heard within a couple of days, chase It up.