[mothered]

the rep just said sorry for the longevity of the investigation (even though it's been just over 24 hours) and he asked if i would like a replacement or a refund. Maybe this would help somebody else going forward? The fact that i contacted them a day after and didn't even mention a refund or replacement i was just making an enquiry about the investigation and basically asking what the latest was?

It had nothing to do with your point of contact. You'll find many users on this board have succeeded with their SE after an Investigation was concluded, without user-Invention.

As I've mentioned In countless posts, generally speaking, this Is the reason an Investigation takes place.

An Investigation Is part of company protocol based on the account holder's circumstances at the time.

They (Amazon) have policies In place that warrant an Investigation. It's simply a process (where applicable and justified) to complete the account holder's request- be It a refund or replacement.