[Rednaxela1]

An Investigation Is part of company protocol based on the account holder's circumstances at the time.

Simply put, Amazon simply needs to collect all relative Information prior to addressing your claim.

Chances of receiving a refund? This account is an Amazon Prime paid account too. I don't know if this would work in my favour in any way? I was tempted earlier to open up a return and return the box with a note inside, i haven't done this yet.