[Fate]

Update on the situation:

Customer Service
Hello,
Here's a copy of the chat transcript you requested:

Initial Question: Hi, I asked where my order was and the employee said they'll investigate the order before issuing a refund. I'm just checking the status of the investigation since It's been 3 days

09:41 PM PDT Aswathy(Amazon): Hello, my name is Aswathy. I'm here to help you today.
Hi ----!
"Thank you for being a Prime member."
09:41 PM PDT -----: Pleasure to meet you Aswathy!
09:42 PM PDT Aswathy: Thank you.
How're you -----?
09:42 PM PDT -----: Good, and you?
09:42 PM PDT Aswathy: I'm glad to hear that.
09:43 PM PDT Aswathy: I'm good. Thank you for asking.
09:43 PM PDT -----: I was just wondering if you could help me out with this issue
09:44 PM PDT Aswathy: I can check for all possible options to help you with this.
Could you please help me with your order number ?
09:44 PM PDT -----: Sure, give me a second
09:44 PM PDT Aswathy: Sure, take your time.
I'm also reviewing your previous chat.
09:44 PM PDT Chris: **3-****613-*******
09:44 PM PDT Aswathy: Thank you so much.

Please allow me a moment to check the details for you.

09:44 PM PDT -----: I also called on the phone which is the call that they said they'd investigate
09:45 PM PDT Aswathy: Thank you for the information.
09:45 PM PDT -----: No problem
09:46 PM PDT Aswathy: Thanks for waiting.
09:47 PM PDT Aswathy: I see that the item is already delivered to your address .
09:48 PM PDT Aswathy: It was delivered on April 14, 2018
09:48 PM PDT -----: That's the problem, it was marked as delivered but it never came
09:49 PM PDT Aswathy: Our team is still investigating on this issue.
I request you to wait.
09:49 PM PDT -----: How much longer may I ask?
09:49 PM PDT Aswathy: I'm sorry I can't get you a time frame for this.
09:50 PM PDT -----: How can I get my money back while the team is doing their investigation?
09:51 PM PDT -----: I assure you, it never came
09:52 PM PDT -----: Sorry, I'm not trying to pressure you or anything. I honestly just want my money back
09:52 PM PDT Aswathy: Once the investigation is completed they will get back to you via your email with the details.
09:53 PM PDT ----: How long do these investigations usually take?
09:54 PM PDT Aswathy: It may take few days.
09:55 PM PDT Aswathy: This is because the tracking shows item is delivered already.
09:56 PM PDT -----: Should I wait a couple more days then before requesting customer support again?
09:56 PM PDT Aswathy: yes -----.
09:56 PM PDT -----: Okay
09:56 PM PDT Aswathy: Is there anything else I can assist you with today?
09:57 PM PDT -----: No, this was all. Sorry if I stressed you out Aswathy.
09:57 PM PDT Aswathy: It's okay -----.
Thank you for contacting Amazon. Please click on the "End Chat" to close this window.
09:57 PM PDT -----: I hope you have a wonderful day
09:57 PM PDT Aswathy: Take care!
bye
09:57 PM PDT -----: You too
Thank you.



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Hope this works once the investigation goes through. Never had this problem before, but I guess they've improved their methods on how to deal with SE'ers