[Keel]

I just refunded Urban like a week ago. They are extremely easy all I said was the package never arrived and she gave me a refund immediately.

They didn't check with the carrier, proof of purchase etc?

If so, seldom (If ever) I've heard of a company who doesn't cross-check their consignment In It's entirety.

They didn't check with the carrier at least to my knowledge and never contacted me. This was a refund so I wasn't SE'ing. All I did was call Urbans customer service and said it never came and she refunded me.