[martinbitter]

Great! I'm gonna write the right now something like this is not the way they should treat their customers, and that it can't be, that I might misplaced the receipt. Will update soon!

Please do (update).

I'm quite eager to read the progress/outcome.

This is what I replied to the last email they sent me (the one of the post):

Hi, I'm disappointed to hear that, however I don't think this is the right way to treat your customers, the ones who have spent our hard earned money in order to acquire one of the goods that you as a business are offering. I might have misplaced the receipt since I frequently buy a lot of products from Amazon, where I've been a long term customer and I never had any problem at all. Hope we can resolve this issue because what I got was a defective product and I just can't throw away my money this way. also it was a really special present for my daughter, you made her cry the day of her birthday and what she got was a defective product so I promised her that I was going to find a solution.