[Defeat]

I think I tried once, the rep I got was brutal, said it wasn't their responsibility, this was a while ago too

When scenarios like this are experienced, It's best to not waste your time and end the conversation abruptly.

Given they keep records of all form of contact, the way you end It Is Important. For example, If It's over the phone and you terminate the call whilst "you're" speaking (In the middle of "your" conversation), It seems significantly less obvious as opposed to ending It when the receiver Is communicating. This can also be applied to chat gateways.

You can then call/chat back and speak with a representative who's vulnerable to your request.

It was email unfortunately, but it's fine, I did get a few beforehand