[mothered]

I was kinda lucky with the rep, I did this once again for a friend of mine and they told me to return it, I made something up and told them that I spoke with another rep on the phone and that the rep told me I was free to dispose it. This rep who was helping me believed that and then I got my replacement anyway.

Nice one.

When you reference an Internal part of the company (the rep In this case), It tends to be more Influential, therefore Increases the likely hood of a successful outcome.