[Jiggly]

I'd be surprised if the methods one is using today are the same as a year ago. Imagine you have 1000 skids all trying to pull the same crap - Someone is going to notice. Now, the reps you speak to may not even be solely working for amazon (someone with more knowledge might be able to correct me) and their first point of contact could be outsourced for all I know. The point I'm making here, is different departments/sourcing of reps can lead to different training quality. Some reps might just be more familiar with the company policy than others. I'm sure mothered could help narrow down the real issue with you.