[mothered]

I tried that IN A PAST. Back when the first one was not a problem. Now, even the first one becomes a problem

This Is going back and forth with contradictory Information:

Like for example, today I refunded a  60$ video game without a problem from one account.

As recent as today, the account was not an Issue. Please post your method (verbatim), and I'll try to Identify exactly what's going on. I'm running late for a meeting, so I shall return later today.

Ok..

Posting the screenshots.

This is the failed attempt

https://imgur.com/a/4sC9A

and this is the success..

https://imgur.com/a/ZX8DU

Same item. Pretty much same story. Different result.

By no means are both equal to each other. In fact, "every" SE Is based on It's merit- no two are alike.

* Your (as you put It) "failed attempt" has opened an Investigation due to receipt of delivery as confirmed by the Tracking number. I'll elaborate on this In a moment.

* The successful SE either did not have a Tracking number, and/or the Amazon representative was vulnerable enough to simply go ahead with the refund.

Now with the first SE pertaining to the Tracking number, an Investigation has been Initiated as part of company protocol, that Is, to move forward with their paperwork and work towards concluding the matter. As I keep reiterating, an Investigation Is not a failed attempt. It's simply part of company procedure based on the merit of the account holder's circumstances at the time. Did Amazon conclude that they will not replace/refund the Item? No, of course not hence your request Is still In transit. Be patient, wait for their response and take It from there.

Some constructive advice, refrain from sounding somewhat desperate during your SE:

Can you give me anything at the moment? This Is really annoying.

When social engineering, every minute detail Is critical and can ultimately be the deciding factor between success and failure.