[mothered]

today I refunded a  60$ video game without a problem from one account. On another account I couldn't. Same method, but different results.

What happens when you use the same account (that's successfully performed the refund) with the same method?

What do you mean?

On one account I got a rep that successfully refunded me within 5 min. On the  other account , the rep transfers me to another rep,  which opens an investigation which  essentially leads to a police report... I'm honestly failing to see the pattern.

Exactly what I've said.

I'm trying to establish If It Is In fact the "account" causing the Issue. The pattern (as It seems) Is obvious. One account successfully refunds, the other doesn't. Whether It be the maturity of the account (or lack of) , fresh account with no prior "legit" purchases that's causing the Issue, I cannot definitively conclude.

Again, what's the result when you use the same (successful) account?