[Jim Carroll]

How does your friend know that the cause of his/her drop In connectivity Is due to the area, and not the equipment/devices used?

Has the ISP been contacted to confirm that the service provided, Is In fact what It claims to be? What your friend Is able to get and what Is actually received, are two different things. In other words, the ISP may claim to offer a given speed but fail to deliver.

My friend's response:

Everyone is my surrounding area suffers from bad internet due to being way out in the sticks. Well they claim to give 30mbps but that is clearly not happening with just the regular BT internet so am looking for ways to improve it.