[MysticShadows]

So the rep emailed me with the whole we lost connection bit, he said "Unfortunately I don't have enough information for me to "take action.". Sounds like some bs or what?

I believe he means not enough information to proceed the investigation.

What happened to me once is that the rep got an investigation I closed the chat, opened a new chat and told my connection got lost and I told the new rep that I was about to get a refund of my order because it wasn't in the box

It worked ?  I'm shocked because they always check and read previous chats so they'd know if you were lying or not.  You got lucky I'm assuming

I got shocked too haha but somehow it worked