[mothered]

1. Not Mexican. So you're already misinformed.

2. What you said resembles a childish skid who isn't worth the time to actually rip apart. Since I actually have a job and don't need to worry about social engineering HP you poor shit.

His question Is answered as simple as this:

A simple "phone call" assuming a concerned customer who wishes to return their product (hence raises the question pertaining to their return policy and billing Information), will have your question answered within a few minutes.

Common sense and stating the obvious, evidently elude this member. His demeanor Is ungrateful, so be It as It may.
It's his loss.