[Skryptec]

Maybe some advice as well: Stick to your damn story.
Don't go from 'my cooler leaked' to 'my cooler exploded' or whatever, you get the idea.
I see this happening so many times, of course it's easily to fuck up with.

Also, if you fail, don't give up. If the company threats you, check their terms of service and everything, maybe there's something you can do against them.
As in example, some rep on GoPro threatened someone because of 'suspected fraud', bla bla bla. Anyway, so the rep was a CEO or something, I don't remember exactly but, in the email the CEO said that he gave his information to other companies or something to do research.
In the GoPro terms of service, it says that they won't share your information with third party services.
So basically the guy mentioned that, the CEO ended up giving the guy a full replacement and some extra stuff.