[Satan]

Sorry, it says this:
Dear Bruno,


We received your request for the accessory assistance. To continue, follow the steps in this email message.

Step 1: Print your shipping label
Step 2: Pack and send us your product
Step 3: Upon receipt we will send you a replacement product.

And then it shows what to do in each step.

Means either box or give up.

When you say box, what should I do? I never tried box something

Based on you saying you already sent it, too late for that. Custom labels they have you print include a scan code that the package handler has to scan into the system which notifies the receiving company that the product is in transit.

It is highly unlikely your bullshiting them that way will work now.