[Bruno85]

It would be great if you'd translate the text in email from Xbox to English.

Sorry, it says this:
Dear Bruno,


We received your request for the accessory assistance. To continue, follow the steps in this email message.

Step 1: Print your shipping label
Step 2: Pack and send us your product
Step 3: Upon receipt we will send you a replacement product.

And then it shows what to do in each step.

Means either box or give up.

When you say box, what should I do? I never tried box something