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Contact Information

AT&T
Phone Number: 1 (800) 288-2020
Systems: CCTP, G2, CARE, Telegence, Clarify, Phoenix, OMS, CRM, Enabler, OPUS, POSII, Compass, Ordertrack, myCSP, NBI, Ensemble, Xacct, PTT
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Yahoo
Live Chat: https://io.help.yahoo.com/contact/index?...=PROD_ACCT
Systems: AMD, Star
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Cox
Phone Number: 1 (800) 229-6542
Live Chat: https://www.cox.com/support/emailchat/chatusenglish.asp
Systems: SL2, iComs, iNav, Edgehealth, Remedy, Quikway, Tivia

Charter
Phone Number: 1 (888) 438-2427
Live Chat: http://www.myaccount.charter.com/Visitors/chatlive.aspx
Systems: Sigma, IRIS

Comcast
Phone Number: 1 (800) COMCAST
Live Chat: https://www.comcastsupport.com/chatentry/
Systems: ACSR, Comtrac, CSG, Einstien, Grandslam, Vision (NOTE: Only Grandslam can do IP address lookups.)
Employee Name: Gilbert
Employee ID: 100-499-892
Employee Region: Boston
Employee SV: Anthony

Netflix
Phone Number: 1 (866) 579-7172
Live Chat: https://help.netflix.com/help#startChat
Systems: Obiwan

Sprint
Phone Number: 1 (866) 866-7509
Systems: CICS, DB2, MQ, ADABASE, REXX, VSAM

Time Warner / Road Runner
Username Retrieval: https://urt.rr.com/
Password Reset: http://pt.rr.com/
IP Management Tool: https://ipmt.rr.com/ipmt/login.jsp
Phone Number: 1 (855) 800-1925
Live Chat: http://www.timewarnercable.com/en/reside...ct-us.html
Systems: Real, Unified, AAD, ACSR, ATG Tools, iComs, DOCSIS. (DOCSIS, Unified, and Real do IP lookups)
Name: Darryl Estes
EID: E12145
Location: TW-Raleigh in Raleigh, NC

Verizon
Login: https://www22.verizon.com/cofee/content/...2Fcofee%2F
Phone Number: 1 (800) 837-4966
Live Chat: http://www.verizon.com/Support/Residenti.../index.htm
Systems: Cofee, Legend, DTI Express, iView, iGO, CPE Manager, Marval, Telegence
LCT Home Office:
Name: Brett
Location: Redmond, WA
OSID: gfa*667

Shaw:
Systems: TOGAF

Rogers:
Systems: ICM and STI

Bell:
Systems: Maxplus, CSM 1 Bill, Singleview (Singleview does IPs)
Name: Vipin
Employee ID: 604084
Name: Shamari
Employee ID: EY17429

T-Mobile:
Systems: QuickView, Remedy, SAMSON, NCI, T-COMMUNINITY, IHLR

Opt Online:
Systems: TDA

PenTeleData:
Login: http://www2.engr.ptd.net/
Login: http://server4.engr.ptd.net/login/login.cgi
Webmail: https://promail.ptd.net/
Usernames: admin
System: Smart System
Name: Joann
CFR: CSR2 (Employee ID)
Position: Supervisor 2 PenTeleData, Corporate Office

Paypal:
Systems: Compass & Admin

Fido / Micro-Cell
Systems: ICM - Looks up the account information, Citrix - log into the account

CenturyLink:
Systems: Ensemble

Frontier:
Systems: JWalk and iNet

Blue Ridge:
Systems: iComs

Cogent:
Systems: SSRS and Remedy Ticketing System

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Scripting

Charter

Hello My Name is Andrew and I'm from the Charter Customer Support in
Greenville South Carolina and i cant access the clients information
our systems are not working could you please provide some details on the
client for me?

Comcast

Hello my name is Andrew and I'm from the Comcast Customer Support in
(VICTIMS AREA) and i cant access the clients information my
grandslam cannot connect and im recieving errors. Will you plesae look up
the information on the client for me?

/Verizon

Hello my name is Thomas and I'm from the Verizon Customer Support in
Danville and i cant access the clients information my
Legend/Iview (use any) cannot connect and im recieving errors. Will you plesae look up
the information on the client for me?

/AT&T

Hello my name is Thomas and I'm from the AT&T Customer Support in
Danville and i cant access the clients information my
G2 (use any) cannot connect and im recieving errors. Will you plesae look up
the information on the client for me?