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Enjoy this 7 step tutorial.

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Spoiler:

1) Go to sandisk.com and click on support.
2) Click on live chat
3)Pick the USB flash drive.
4) Tell them that you have to wiggle the usb till it finaly plugs in
5) If they ask you to return it say that you are a student or teacher and you need the usb for projects and stuff
6) They should ask for your address either through livechat or email and ship you your replacement
7) Enjoy your new USB

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