[KingFlashOut]

I prefer to email, but I might start calling because:

1. It puts the person on the phone on the spot
2. You can "show your emotions" better
3. Like Hardz said, a much higher success rate.

But I'd only recommend calling in if your confident, and if you have a scenario planned out. Even if you are sitting by your computer with a Script of questions they may ask you and you've written the answer underneath like, As long as you have something to say. Also only call in if you have the PID or a PoP.

That is also right Equinox, always plan first before you start to call them and have the confidence to do it