[seyeji6422@asoflex.com]

did you manage to do it? how is the situation with dna with Zalando actually?

Yes, I signed the form and they told me their team would investigate it further for up to 10 work days. 2 days later I got the refund though!
I had 1 previous order from a year ago which was $20 , My refund was $354.

Zalando is harder than it used to be but still possible.

hi i tried the same thing with an order worth 220€ (1 and half year aged account), but after an investigation they told me that they could not refund me because it results delivered. even in chat they tell me they coudnt do anything and they rudely ended the chat. maybe the problem was the courrier (amazon). i was thinking about returning them similiar shoes but a lot cheaper (so boxing them), but i fear that with an order over 200€ they would check. what should i do?