[dovigray]

Lovehoney UK were absolutely dreadful to DNA. Even with terrible proof of delivery, refused DNA. After investigation and escalation, offered replacement only. After receiving replacement, tried to return and they rejected return on the basis that it was a new zero value 'courtesy order' and not the original order so no refund was due.

After much complaining & escalation, they issued full refund. Not a high value order either.