[disqQ]

So update I received the Viofo dash cam. I contacted support and they asked for a photo and then after they're asking for a video for proof. They're saying they weighed the package. Any advice?

I didn't get any pushback but you should just keep saying what you've already said. Be persistent.

They're giving me a lot of push back. They're also ignoring my chats and tickets. I purchased with paypal. I might dispute.

This is what they're saying.

"We are sure that we have shipped the camera to you, there is also weight recording. If the camera is not included, the parcel cannot be weighted more than 1 KG. Also, you have mentioned that the package is totally complete when you got it."

did they ask for pics of the shipping label?