[BYLINA1]

Hey, so I sent them a video of the box that the package came in and sent them a clear photo of the broken glass (used the same sort of photo for a previous SE at John Lewis and that one came through) but these guys keep asking for more photos of the broken glass. I'm a bit hesitant to send them as I'm not sure if they're trying to catch me out here. I mean, the photos I sent were pretty clear. I replied back to the email saying that the last time I handled the product I hurt myself and don't feel comfortable handling it again and reiterated that the evidence I sent through already should be more than clear. But they seemed to just disregard that email and just insist that I send through more photos.

Should I send more photos or stick to the excuse that I've now used? 

I can show what I've sent (if that's allowed)

You could keep on sending them what they are requesting although id personally just send them a harshly worded email mentioning the consumer rights act 2015 (use an equivalent if you are not in the UK) and their responsibility to deliver a product that is fit for use.

Some websites that I've successfully smashed bottle below.

https://www.fenwick.co.uk/
https://www.fragrancedirect.co.uk/
https://www.thefragranceshop.co.uk/
https://www.sephora.co.uk/ (took ages and their emailing ticket service is shit)
https://www.justmylook.com/
https://www.libertylondon.com/
https://www.endclothing.com

Do you know the price limits for them ?