RE: DELL SN method wants a credit card for an Advanced Exchange?! 05-15-2024, 06:26 PM
#22
(05-15-2024, 02:28 PM)Zelda7711 Wrote: So when DELL asks for proof of a dead pixel, do they ask for video or a photo of the dead pixel?
In my case not, they wanted a photo from the monitor and the Service Tag along with a proof - name date case number
(05-15-2024, 03:08 PM)SumoSlammer Wrote:(05-09-2024, 11:50 PM)DontRunDontTrip Wrote:(05-09-2024, 08:24 PM)Zelda7711 Wrote: Could you please elaborate on SE? What did you tell them about Monitor? What exactly did you point out as faulty? Did they ask for photos of the defect?
I found on Facebook market this monitor, which cost 800 on grey market and 1000 on dell
I claimed dead pixel, edited a lot with Photoshop. Looked legit
Told them its the Panel and its not going away no matter what
After that they asked:
Picture of the Serial Tag
Then my name, case number and date next to the monitor
Then they said they want my credit card to hold a payment
They will send a replacement, if the monitor (I dont have) arrives to them, they will cancel it
Yesterday they shipped the monitor
Did you use a drop adress?
No I did not. As UPS left my parcel infront the door




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