[giacobmx]

I know, i hoped that the shop would refund me quickly as every Eb i did, but they just told that they would start an enquiry with the couriers and that it would have taken some time and be patient (infact a month passed before i received this email, and the merchant didn’t contact me anymore). Knowing my card gives you max 2 months for a chargeback, and that a paypal claim would take at least a month, i did’t want to wait that long and risk to be unable to chargeback. I thought that a IC3 claim would be good with Pp but it didn’t work out, so after a month I did a chargeback. I just received the Pp mail saying that now the claim is under my card emitter control and not theirs.
I just don’t know if should reply or not to the courier investigation mail. I think it’s for the merchant to recover the money with the couriers’s insurance, so they will be more willingly with the refund/chargeback. Probably is better to respond?