[Fagottino89]

If you are from EU, don't text or handle anything with the delivery company!

Why? I received a mail from Parcelforce because a month ago a did an EB, and now they sent me a questionaire about the conditions of the package to decide if refund the merchant who opened the claim (who then should refund me).
I don’t know if i should respond (if i don’t, the claim will close).
I already started a chargeback with card a couple days before this mail.

Your contract is with the seller and not the carrier